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Privacy Policy – Ashnaina

This Privacy Policy explains how Ashnaina (“the Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from https://www.ashnaina.com/ (the “Site”), or when you otherwise interact with us (collectively, the “Services”).
The terms “you” and “your” refer to anyone who uses our Services, including customers, visitors, and anyone whose information we collect under this Policy.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the practices described here. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or to meet legal and regulatory requirements. Whenever updated, we will revise the “Last Updated” date and post the changes on the Site.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you over the past 12 months from different sources, depending on how you interact with us.
In addition to the purposes listed below, we may use your information to communicate with you, operate and improve our Services, comply with legal obligations, enforce terms, and protect the rights and safety of our users and our business.

Information We Collect

1. Information You Provide Directly

This may include:

  • Contact details (name, address, phone number, email)

  • Order information (billing address, shipping address, payment confirmation, phone, email)

  • Account details (username, password, security questions)

  • Shopping activity (wishlist items, items viewed or added to cart)

  • Customer support messages or information you include in a query

You may choose not to provide certain information, but this may impact your ability to use some features.

2. Information Collected Through Cookies

We automatically collect usage data through cookies, pixels, and similar technologies, such as:

  • Device and browser details

  • IP address

  • Network information

  • Interaction data (pages viewed, time spent, clicks, etc.)

3. Information from Third Parties

We may receive information from:

  • Shopify, our e-commerce provider

  • Payment processors (for payment-related data needed to complete orders)

  • Marketing and analytics partners

  • Service providers assisting with shipping, email marketing, advertising, and other functions

  • Third parties collecting data when you interact with our emails or ads

Any third-party information provided to us is handled according to this Privacy Policy.

How We Use Your Personal Information

✔ To Provide Products & Services

Including order processing, account management, payment handling, shipping, notifications, returns, and reviews.

✔ Marketing & Advertising

We may send promotional emails or show you relevant ads based on your preferences and interactions.

✔ Security & Fraud Prevention

To detect or prevent suspicious activity and protect your account.

✔ Communication & Support

To respond to queries, improve our customer experience, and maintain our business operations.

Cookies

We use cookies to operate and enhance our Site, understand user behavior, remember preferences, and personalize content or advertising.
For Shopify-specific cookie details, please refer to:
https://www.shopify.com/legal/cookies

You may block or delete cookies in your browser settings, but this may affect certain features or functionality.

How We Share Personal Information

We may share your information with:

  • Service providers (IT, shipping, payment processing, analytics, customer support, cloud storage)

  • Business and marketing partners (including Shopify)

  • Social media integrations you choose to use

  • Our corporate affiliates

  • Legal authorities when required

  • Third parties involved in a business transition (e.g., merger, acquisition)

We do not disclose sensitive personal information for the purpose of inferring characteristics.

Selling or Sharing Personal Data for Advertising

In the past 12 months, we have shared certain identifiers, commercial data, and online activity data with marketing partners for advertising purposes.

User-Generated Content

Any reviews, comments, or content you publicly post on our Site may be accessible to others. We are not responsible for how others use this information.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy, security, or content of third-party sites.
Always review their policies before sharing information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children.
If a child has submitted information, please contact us to request deletion.

Security & Data Retention

While we take reasonable measures to safeguard your information, no system is completely secure.
We retain your personal data only as long as needed to provide services, comply with legal requirements, resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request deletion of your information

  • Correct inaccurate data

  • Receive a copy of your data (portability)

  • Opt out of sale/sharing of data or targeted advertising

  • Limit use of sensitive data

  • Restrict processing

  • Withdraw consent

  • Appeal decisions

You may also unsubscribe from promotional emails at any time.

To exercise these rights, contact us using the information below.

International Users

Your information may be transferred and processed outside your home country.
For transfers from Europe or the UK, we rely on approved legal mechanisms such as Standard Contractual Clauses.

Contact Us

For questions, concerns, or privacy-related requests, you may contact us at:

📧 Email: Care@ashnaina.com
📍 Address: Ashnaina W W Cotton Gallery, D-16/2, Okhla Phase 2,
New Delhi – 110020, India