Privacy policy

Last updated: November 02, 2023

Thank you for shopping with Ashnaina.
We always aim to provide you with quality women’s wear and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Interpretation & Definitions

Company / We / Us / Our:
Refers to Ashnaina, operating from New Delhi, India.

Goods:
Products available for sale on our website.

Orders:
Your request to purchase products from us.

Website:
Refers to Ashnaina, accessible from your website link.

You:
The person using or accessing the website and making a purchase.

2. Order Cancellation Rights

You may cancel your order within 2 day of ordering the product.

To cancel, please contact us using any of the following:

  • Email: Care@ashnaina.com

  • Website Contact Form: https://ashnaina.com/pages/contact

  • Phone: 9958139368

  • Address: WW Cotton Gallery B-11/2, 1st floor, Okhla Industrial Area Phase -2 New Delhi - 110020

Refunds will be processed within 14 days after we receive the returned product.
The refund will be issued to the same payment method used during checkout.

3. Conditions for Returns

To be eligible for a return:

  • The product must be returned within 3 days of delivery.

  • The item must be unused, unwashed, and in its original packaging with tags.

  • Strict Policy Version

    No return or exchange will be accepted without a proper opening video recorded at the time of delivery.

Non-returnable items:

  • Customized or personalized products

  • Products with hygiene concerns (e.g., inner wear) once opened

  • Items damaged after delivery

  • Sale items or discounted items

Ashnaina reserves the right to reject returns that do not meet these conditions.

4. Returning Goods

You will be responsible for the return shipping cost.

Return Address:
WW Cotton Gallery B-11/2, 1st floor, Okhla Industrial Area Phase -2 New Delhi - 110020

We advise using a trackable courier service, as refunds cannot be processed without receiving the product.

5. Gifts

If the product was marked as a gift at purchase:

  • You will receive a gift credit once we receive the returned item.

If the gift was sent to the giver first and later given to you, the refund will be issued to the original purchaser.

6. Contact Us

For any questions regarding our Return & Refund Policy, reach out to us:

  • Email: Care@ashnaina.com

  • Phone: 9958139368

  • Website: your website/contact page link

  • Address: WW Cotton Gallery B-11/2, 1st floor, Okhla Industrial Area Phase -2 New Delhi - 110020